FAQ's




We provide a range of insurance products including life insurance, health insurance, auto insurance, home insurance, and commercial/business insurance. Contact our advisors for tailored bundles.

You can get an instant online quote on our website by entering some basic details, or call our sales team to get a personalized quote. We can also arrange an in-person consultation if preferred.

Premiums depend on policy type, coverage limits, age, health (for life/health policies), driving history (auto), property location and condition (home), and declared business risk (commercial). Discounts may apply for bundling or safe-driver records.

Claims can be filed online, by phone, or at a branch. Typical documents include the claim form, ID proof, policy number, incident report (police FIR for accidents), photos, medical bills (if applicable), and repair estimates. Our claims team will guide you step-by-step.

Waiting periods vary by policy and condition. Short-term waiting periods (e.g., 30 days) often apply for general coverage; pre-existing condition waiting periods can be 12–48 months depending on the plan. Check the policy schedule for exact terms.

Yes — many policies allow mid-term endorsements or add-on riders (like critical illness rider, accidental death benefit). Changes may require underwriting and may alter premiums. Speak with your advisor to understand options and costs.

Most policies provide a grace period (typically 15–30 days) during which coverage continues. If you miss payments beyond the grace period, the policy may lapse. Some policies have a revival/renewal option subject to terms and possibly medicals.

Coverage for pre-existing conditions differs by policy. Many health plans exclude them for an initial waiting period (e.g., 12–48 months). Life and other policies may have specific exclusions or rated terms. Disclose medical history accurately to avoid claim denials.

Policies typically renew annually. You'll receive a renewal notice before the due date with any premium changes. Renew on time to maintain continuity; some products offer multi-year renewals or auto-debit options for convenience.

You can reach customer support via phone, email, live chat on our website, or visit a local branch. For claims, use the dedicated claims hotline or the online claims portal for fastest processing.